Unified communications solutions allow businesses to link employees in a unified system, independent of the used communication channel. The most frequently used channels of unified communications systems include video conferencing such as desktop video conferencing, telephony as voice over IP, chat and presence features, as well as email integration.
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    Consulting & Planning

    Are you planning to introduce newer technologies in the areas of video conferencing systems, audio visual technology or unified communications? GMS will develop a custom-made operating concept. The basis of this are the specific expectations and demands of the users, as the optimum functionality is always paramount. GMS accompany you in your planning phase, presents you a comprehensive overview of your opportunities and takes the requirements of your business sector particularly into account.
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    Installation

    Trust in the experience of competent experts from all areas of conferencing and audio visual technology- trust in GMS! As a partner of major manufacturers and due to highest certification levels, GMS can offer you attractive purchasing conditions for the procurement of your hardware. Furthermore, GMS employ skilled professionals for programming, AV control systems and AV solutions, as well as trained personnel for installation. Knowing the business sector specific requirements, GMS develop adequate solutions for companies, retailers, hotels, restaurants, hospitals or educational institutions.
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    Service & Operation

    Complex conferencing and AV technology systems can only function if all components intermesh perfectly. GMS support you to ensure an undisturbed operation including health checks, replacements and maintenance of your technology. Alongside, the GMS project teams offer services like AV service desk, on-site support or 24/7 video conferencing managed services. Now you can focus fully on your core business activities!
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    Optimisation

    Are you planning to introduce newer technologies in the areas video conferencing systems, audio visual technology or unified communications? GMS will develop a custom-made operating concept. The basis of this are the specific expectations and demands of the users as the optimum functionality is always paramount. GMS will accompany you in your planning phase, present to you a comprehensive overview of your opportunities and take the requirements of your business sector particularly into account.
The communication modules of unified communications solutions provide the following functions:

Presence-Funktion: The presence function in unified communications systems gives access to the status of other participants and colleagues, for example “currently in a meeting”, “available” or “do not disturb”. All users of unified communication systems can directly check whether the colleague is available for communication or not.

Chat: Integrated in unified communication systems, chats enable a quick and simple communication via PC. Unlike emails, chats are generally used in real-time communication, as an immediate answer of the interlocutor is expected.

Telephone: Generally, modern unified communication systems offer also opportunities for calls via voice over IP (VoIP). As a result, traditional call charges can be significantly reduced.

Video: Video solutions of unified communications allow the participation as well as the planning video conferences. A well-considered infrastructure of hardware and software is fundamental for an optimal implementation of video applications within unified communications solutions.

Increase the effectiveness of teamwork and customer communication
Boost profits and increase the team spirit with unified communications solutions.

Unified communications systems increase the effectiveness of teamwork and customer communication. Team members inquire the presence status of colleagues in real-time, and have multiple options for contacting and exchange of data. When project tasks are distributed, this aspect of unified communications solutions has a positive impact on the profit as well as on the team.

Innovative unified communications solutions link further relevant data of communication partners with the contacts in the system. This contact information, can be accessed on the computer screen when approaching a client. Accordingly, it will be unnecessary to repetitively inquire about data, and communication will be facilitated significantly.

GMS cooperate with leading manufacturers as Cisco and Oracle. Our customer benefit from our long-standing experience in the entire lifecycle of their unified communications solutions.

 

Unified Communications Manufacturers

Definition of Unified Communications

Benefits of Unified Communications

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    Retail

    Mobile video conferencing supports you to stay in touch with branches of national and international locations, with field managers or with premium customers. We are familiar with the challenges you are facing in the use of mobile video conferencing for customer support as well as for internal and external communication with partners and suppliers. GMS will develop a suitable solution to ensure that mobile video conferencing offers a real help in your communication.
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    Hotels & Restaurants

    Use mobile video conferencing to facilitate the communication with your employees, suppliers or external service providers! Through stable Wi-Fi® systems, you will provide your guests with the opportunity to access mobile video conferences with their own devices (e.g. smartphones or tablet computers) from guest rooms, meeting rooms or lounge areas. This way, you will outperform your competitors. At GMS, we are pleased to provide you with consultancy in the matter of mobile video conferencing at hotels and gastronomic facilities.
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    Hospitals

    Flexible communicate simplifies daily routines of doctors and personnel in hospitals and medical facilities. Medical specialist can be consulted via mobile video conferencing even when they are not on-site. Mobile video conferences can also be used for further training in hospitals, for instance to access live transmission of surgeries or to virtually attend training programmes. Since with mobile video conferencing only devices which users already possess are needed (e.g. smartphones or computer tablets), the procurement of expensive new devices is omitted. Our GMS team is familiar with the problems hospitals face when they are introducing video conferencing. Therefore, we offer elaborated solutions for example in the field of privacy and security.
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    Education

    Mobile video conferencing makes a valuable contribution to the education sector since it enables experts and lecturers to virtually participate in discussions or presentations from everywhere. Moreover, users can take part in online workshops or courses via mobile video conferencing even when they are not on site. GMS is an experienced partner when it comes down to meaningfully and reliably applying mobile video conferencing into the education sector, and to integrating it into existing systems.