Presence-Function: The presence function in unified communications systems gives access to the status of other participants and colleagues, for example, “currently in a meeting,” “available,” or “do not disturb.” All users of unified communication systems can directly check whether the colleague is available for communication or not.
Chat: Integrated with unified communication systems, chats enable quick and simple communication via PC. Unlike emails, chats are generally used in real-time communication, as an immediate answer from the interlocutor is expected.
Telephone: Generally, modern unified communication systems also offer opportunities for calls via voice over IP (VoIP). As a result, traditional call charges can be significantly reduced.
Video: Video solutions that are part of unified communication solutions allow participation as well as the planning of video conferences. A well-considered hardware and software infrastructure is fundamental for an optimal implementation of video applications within unified communications solutions.
Unified communications systems increase the effectiveness of teamwork and customer communication. Team members inquire about colleagues’ Presence status in real-time and have multiple options for contacting and exchanging data. When project tasks are distributed, this aspect of unified communications solutions has a positive impact on the profit as well as on the team.
Innovative unified communications solutions link further relevant data of communication partners with the contacts in the system. This contact information can be accessed on the computer screen when approaching a client. Accordingly, it will be unnecessary to repetitively inquire about data, and communication will be facilitated significantly.
GMS cooperates with leading manufacturers like Cisco and Oracle. Our customers benefit from our long-standing experience in the entire lifecycle of their unified communications solutions.