Service & Operation

A core competence of GMS lies in the area of audio visual services and operation, and unified communications with a focus on video.
Our experienced media technicians are at your disposal for premium on-site support
On-Site Service

In our on-site support, the services are always adapted to the individual needs of the customer.

AV Support & Events

We will manage your audio visual technology, therefore you can completely focus on your core business. Our AV support teams take care of your conferences, important meetings and reviews. The opportunities include all aspects of a premium AV managed service. Our scope of performances ranges from the provision of an AV service desk for the response of your inquiries and bookings, to the processing of faults, to the provision of highly trained AV technicians and event managers, who are at disposal for AV services in your meeting rooms. Generally, we provide all our on-site AV support and event services both for a short time as well as on-going.

Maintenance

If you have your own meeting rooms and invested in modern AV technology, we will help you in servicing and taking care of your AV technology in your meeting rooms.

Our experienced AV technicians and technical managers lend you their support to the maintenance of your AV technology and conference room technology. Thereby, our staff will test the key functions, will replace defective technical components of your meeting room, will clean every AV installation, and will document their work upon completion.

Book by telephone, by e-mail or via the online booking portal
Remote Services (UC & AV Managed Service)

All of our remote services are centrally rendered from our UC Network Operation Centre in Schwalbach. On request, this service will be made available for 24h a day, 7 days a week, 365 days a year.

Service Desk

With modern software solutions, the Service Desk, as a single point of contact, responds to inquiries of users and monitors via remote access the most important functions of the infrastructure in the meeting rooms. The tracking of errors is one of the main tasks. For this purpose, the service desk makes use of modern ITSM platforms and ticketing systems. The services are arranged with the customer via SLAs, and quality reports are made available on a regular basis.

Our experienced infrastructure teams will supervise the technical operation of your company’s infrastructure. Due to the rapid development of technology and the increasing convergence of certain communication platforms in recent years, the efficient operation requires an in-depth knowledge.

More and more AV technology solutions are operated via IP networks and are therefore centrally managed. These solutions have an AV infrastructure which is mostly based on servers and includes special applications. Amongst the most important AV infrastructure solutions are video conferences, telepresence, streaming infrastructure, and also platforms allowing video-on-demand or digital signage.

Our experienced infrastructure team will take care of the operation of the solutions. The services on offer include the supply of suitable AV operating concepts and processes, monitoring of the infrastructure, as well as optimisation of the configuration.

Video Conference Managed Services Advantages