Drawing on long-standing operating experience, we provide support in the development of an individual operating concept. Our expertise ranges from the composition of suitable AV standards to conference room technology to video conferencing infrastructures for global companies. We attach particular importance to the user’s needs and their standards of quality and reporting, to ensure optimum functionality. Apart from this, our service structures will be adapted to the existing support units and ITSM tools of your company.
Our services include comprehensive consulting in accordance with best practices, the definition of measurable KPIs, and the elaboration of service level agreements (SLA). In the development of new service concepts, we follow the acknowledged ITILv3 framework. This ensures that interfaces are optimally defined, as well as superior service structures can be implemented.
Furthermore, we render assistance in evaluating and optimizing your existing service structures and support processes. Our performance includes the elaboration of optimization proposals, the adaption of your existing documentation, process descriptions, and strategic plans.